<b>The <i>New York Times</i> best seller that changed the way millions communicate is now available in audio.</b> <br /><br />Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. <br /><br /><i>Crucial Conversations</i> exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. <br /><br />Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:<br />New firsthand accounts of how these skills changed readers' livesNew case studies showing how business leaders successfully applied these methods to achieve resultsNew links to videos teaching what to do and what to avoid during crucial conversationsNew research findings offering fresh insights for applying the skills taught in the book <br /><i>Crucial Conversations</i> is filled with practical advice you can start using today:<br />Prepare for high-stakes conversationsMake it safe to talk about almost anythingTransform unpleasant emotions into powerful dialogueBe persuasive, not abrasive<br /><i>Crucial Conversations</i> gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.